21+ Strictly Enforced PAGCOR Regulated

Responsible Gaming at queenplay

At queenplay, we believe gambling is meant to be fun — not a source of financial stress or personal hardship. This page outlines the tools, resources, and policies we have in place to help every Filipino player keep their gaming experience positive, controlled, and within their means.

Important: If gambling is affecting your finances, relationships, mental health, or daily life, please stop playing and seek help immediately. queenplay provides self-exclusion tools that you can activate right now from your Account Settings. You are not alone — support is available in the Philippines.

What Responsible Gaming Means at queenplay

Responsible gaming is not just a compliance checkbox for queenplay — it is a core part of how we operate. Filipino players come to queenplay to enjoy slots, live casino, bingo, and sports betting on PBA, NBA, and UFC. We want every single one of those sessions to be enjoyable, voluntary, and within the player's personal budget.

Problem gambling is a real issue in the Philippines and across the world. It does not discriminate by age, income level, or how experienced a player is. The shift from recreational gambling to problem gambling can happen gradually — and often without the player noticing. That is why queenplay builds responsible gaming tools directly into the platform, and why we encourage all players to use them proactively — not just when things are already going wrong.

Responsible gaming at queenplay means: you decide how much you spend, how long you play, and when you stop. Our platform gives you the controls to enforce those decisions — even when the excitement of the moment might make it tempting to keep going.

Signs of Problem Gambling — A Self-Check

Answer honestly. If you recognise yourself in any of these situations, it may be time to use queenplay's responsible gaming tools or seek outside support.

Do you gamble with money that should be used for bills, food, or family expenses?

Do you find yourself chasing losses — depositing more to try to win back what you have already lost?

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

Have you lied to family or friends about how much time or money you spend on gambling?

Has gambling caused problems in your relationships, work, or daily responsibilities?

Do you think about gambling constantly — planning your next session even when you are doing something else?

If you answered "yes" to two or more of the above, we strongly recommend activating queenplay's self-exclusion tool or taking a cool-off break. See the tools section below.

queenplay Responsible Gaming Tools

All tools below are available free of charge to every registered queenplay player via Account Settings → Responsible Gaming

Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your limit is reached, queenplay will block any further deposits until the period resets. Reducing your deposit limit takes effect immediately. Increasing it requires a 24-hour cooling period.

Loss Limits

Cap the maximum amount you can lose in any single day, week, or month. If you reach your loss limit, your queenplay account will automatically restrict further gameplay for that period — giving you time to step back and reflect.

Session Time Limits

Set a maximum play session duration. queenplay will display a reminder notification when you approach your limit, and automatically log you out when the limit is reached. You can configure limits from 30 minutes to 8 hours per session.

Cool-Off Period

Take a short break from queenplay without committing to full self-exclusion. Cool-off periods are available for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in to your account or place any bets.

Self-Exclusion

If you need a longer or permanent break, queenplay's self-exclusion tool allows you to close your account for a minimum of 6 months, 1 year, 5 years, or permanently. Self-exclusion cannot be reversed during the selected period — this is intentional.

Reality Check Reminders

Enable periodic pop-up reminders during gameplay showing your session duration and net win/loss figure. Reality checks appear every 30, 60, or 90 minutes. Seeing your real numbers in black and white is often the most powerful tool of all.

How to Activate These Tools

Activating any responsible gaming tool on queenplay takes less than two minutes. Here is how:

Log in to Your Account

Visit queenplay and log in using your registered mobile number and password. Make sure you are on a secure network.

Go to Account Settings

Click on your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.

Select "Responsible Gaming"

Navigate to the Responsible Gaming tab. All available tools — deposit limits, loss limits, session timers, cool-off, and self-exclusion — are listed here.

Configure and Confirm

Select your desired tool, enter your preferred settings, and confirm. Protective changes (reducing limits, exclusion) take effect instantly. Increases require a 24-hour waiting period.

Need help activating a tool? Contact queenplay support via live chat and our team will walk you through the process step by step. Support is available Monday to Sunday, 8 AM to 12 AM PST. Email: [email protected]

PAGCOR & Responsible Gaming in the Philippines

queenplay operates under the supervision of the Philippine Amusement and Gaming Corporation (PAGCOR), the national authority that regulates all legal gambling in the Philippines — both land-based and online. PAGCOR has its own responsible gaming framework that all licensed operators, including queenplay, are required to implement and maintain.

PAGCOR's responsible gaming program includes player education, operator accountability standards, and support infrastructure for Filipinos affected by problem gambling. As a PAGCOR-regulated platform, queenplay is audited for compliance with these standards and is required to report on responsible gaming activity as part of our license obligations.

If you want to self-exclude across all PAGCOR-licensed gambling platforms in the Philippines — not just queenplay — you can do so by contacting PAGCOR directly. A PAGCOR-wide exclusion means you will be blocked from all licensed online and land-based gaming establishments in the country.

Gambling Tips for Filipino Players

Set a budget before you start — Decide how much you can afford to lose before you log in. Treat it like an entertainment expense, not an investment.

Never chase losses — If you have reached your budget for the day, stop. Depositing more to recover losses is the fastest way to deepen them.

Take regular breaks — Step away from the screen every hour. Fatigue and frustration impair judgment during gambling sessions.

Do not gamble under the influence — Alcohol and drugs impair decision-making and increase the risk of impulsive, high-value bets.

Keep gambling separate from life stress — Do not use gambling as a way to escape financial problems, relationship stress, or emotional pain. Seek support from family, friends, or a counselor instead.

Talk to someone you trust — If you think gambling is becoming a problem, tell a family member or friend. Acknowledging it early makes it much easier to address.

Support Resources in the Philippines

If you or someone you know needs help with problem gambling, the following resources are available to Filipinos nationwide

PAGCOR Responsible Gaming

PAGCOR operates a responsible gaming division that provides player education, operator oversight, and a national self-exclusion registry. Players who want to be excluded from all PAGCOR-licensed gambling venues can register through PAGCOR's official channels.

National Center for Mental Health

The NCMH Crisis Hotline provides mental health support for Filipinos dealing with problem gambling, addiction, anxiety, and related concerns. Available 24/7. Crisis line: 1553 (toll-free for PLDT landline subscribers).

queenplay Support Team

queenplay's customer support team can assist you in activating any responsible gaming tool immediately — deposit limits, self-exclusion, cool-off periods, and more. Available daily 8 AM–12 AM PST. Contact: [email protected]