queenplay Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by queenplay ("queenplay", "we", "us", "the Company") and applies to all personal data collected from players, visitors, and prospective users ("you", "Player", "Data Subject") who access or use the queenplay online casino and sports betting Platform at queenplay.one ("Platform").

queenplay is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines. queenplay also processes player data in accordance with its PAGCOR license obligations, which include mandatory record retention and anti-money laundering (AML) reporting requirements.

By registering an account or using the Platform, you acknowledge that you have read, understood, and consented to the data processing practices described in this Policy. If you do not agree, you should not use the Platform.

2. Data We Collect

2.1 Registration & Identity Data

When you create a queenplay account, we collect:

• Full legal name as it appears on your Philippine government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Mobile number (Philippine format, e.g., 09xx-xxx-xxxx);
• Email address;
• Username and encrypted password hash;
• Residential address (city / province / region in the Philippines).

2.2 KYC & Verification Data

To comply with PAGCOR licensing requirements and Philippine AML law, queenplay requires Know Your Customer (KYC) verification before processing withdrawals. KYC data includes:

• Scanned or photographed copy of a valid Philippine government-issued ID (e.g., UMID, SSS ID, PhilHealth ID, passport, or driver's license);
• Selfie or liveness check image for identity confirmation;
• Proof of payment method ownership where required (e.g., screenshot of GCash or PayMaya account in your name).

2.3 Financial & Transaction Data

queenplay records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method references (e.g., GCash transaction IDs), game wagers, and winnings. This data is required for regulatory reporting and dispute resolution.

2.4 Usage & Technical Data

queenplay automatically collects technical data when you use the Platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps, login history, and page navigation data;
• Game session data (games played, duration, outcomes).

2.5 Communications Data

When you contact queenplay customer support via live chat, email, or any other channel, we retain the content of those communications for service quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

queenplay uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your queenplay account;
• Age and identity verification — to confirm that you meet the 21+ age requirement mandated by PAGCOR;
• Transaction processing — to process deposits via GCash, PayMaya, BPI, BDO, and Metrobank, and to fulfill withdrawal requests in Philippine Peso;
• Regulatory compliance — to meet queenplay's obligations under its PAGCOR license, Philippine AML law, and NPC data processing requirements;
• Fraud detection and security — to identify suspicious activity, prevent unauthorized account access, and investigate potential breaches of our Terms & Conditions;
• Customer support — to respond to your inquiries, resolve disputes, and improve service quality;
• Platform improvement — to analyze aggregated usage patterns and improve game selection, UX design, and overall Platform performance;
• Responsible gaming — to monitor for indicators of problem gambling and to enforce self-exclusion and deposit limit settings you have configured;
• Marketing communications — to send you promotional offers and updates via email or SMS, where you have given explicit consent. You may opt out at any time.

4. Legal Basis for Processing

queenplay processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform the contract you enter into when you create a queenplay account and use the Platform;
• Legal obligation — processing required to comply with PAGCOR licensing conditions, Philippine AML law, NPC obligations, and other applicable regulations;
• Legitimate interests — processing for fraud prevention, platform security, and aggregate analytics that does not override your fundamental privacy rights;
• Consent — processing for optional purposes such as marketing communications, where your explicit consent is obtained and may be withdrawn at any time.

5. Sharing Your Data

queenplay does not sell, rent, or trade your personal information. We may share your data with the following categories of recipients only to the extent necessary and under appropriate data processing safeguards:

• PAGCOR and regulatory authorities — queenplay is legally obligated to provide player records and transaction data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory and law enforcement bodies upon lawful request;
• Payment service providers — to process deposits and withdrawals, queenplay shares necessary transaction data with GCash, PayMaya, BPI, BDO, Metrobank, and other licensed Philippine payment processors;
• KYC and identity verification providers — licensed third-party verification services may process your identity documents under strict data processing agreements;
• Game content providers — certified game studios whose games are hosted on the queenplay Platform may receive pseudonymized session data necessary to operate their game software and RNG certification;
• IT infrastructure and security providers — cloud hosting, security monitoring, and CDN providers operating under data processing agreements and bound by confidentiality obligations.

All third parties with whom queenplay shares data are required to handle personal data in compliance with applicable Philippine data protection law and queenplay's contractual data security requirements.

6. Data Retention

queenplay retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Active accounts — personal data is retained for the duration of your account's active status plus any applicable regulatory retention period;
• Closed accounts — account records, KYC documents, and transaction history are retained for a minimum of five (5) years after account closure, in compliance with PAGCOR licensing obligations and the Anti-Money Laundering Act of 2001 (as amended);
• Support communications — customer support records are retained for three (3) years for dispute resolution and service quality purposes;
• Marketing consent records — consent and opt-out records are retained for three (3) years after the last communication to demonstrate compliance.

After applicable retention periods expire, queenplay will securely delete or permanently anonymize your personal data.

7. Cookies & Tracking Technologies

7.1 What queenplay Uses Cookies For

The queenplay Platform uses cookies and similar technologies (local storage, session storage) for the following purposes:

• Essential cookies — required for the Platform to function, including session authentication tokens, CSRF protection, and language preference storage. These cannot be disabled without impairing Platform functionality;
• Analytics cookies — aggregated, anonymized data on page views, session duration, and feature usage to help queenplay improve the Platform. No personally identifiable data is included in analytics reports;
• Security cookies — used to detect and prevent suspicious login activity, bot traffic, and fraudulent sessions.

7.2 What queenplay Does Not Use Cookies For

queenplay does not use cookies for cross-site advertising tracking, behavioral profiling for ad targeting, or sharing data with third-party advertising networks. queenplay does not serve third-party advertising on the Platform.

7.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent the Platform from functioning correctly, including preventing you from remaining logged in to your queenplay account.

8. Data Security

queenplay implements a multi-layered security framework to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers;
• Password hashing using industry-standard algorithms — queenplay never stores your plaintext password;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Continuous security monitoring and intrusion detection systems;
• Regular penetration testing and vulnerability assessments by qualified security professionals;
• Incident response procedures aligned with NPC breach notification requirements under the Data Privacy Act.

9. Your Rights

Under the Data Privacy Act of 2012, registered queenplay players have the following rights with respect to their personal data:

• Right to be informed — to know what personal data queenplay collects and how it is used (this Policy fulfills that obligation);
• Right of access — to request a copy of the personal data queenplay holds about you;
• Right to correction — to request correction of inaccurate or incomplete personal data in your queenplay account;
• Right to erasure — to request deletion of your personal data, subject to queenplay's legal retention obligations under PAGCOR and AML regulations;
• Right to object — to object to the processing of your personal data for marketing purposes or on grounds of legitimate interests;
• Right to data portability — to receive a structured, machine-readable copy of your personal data where technically feasible;
• Right to lodge a complaint — to file a complaint with the National Privacy Commission of the Philippines if you believe queenplay has violated your data privacy rights.

To exercise any of the above rights, contact queenplay's Data Protection Officer at the details provided in Section 13 of this Policy. queenplay will respond to all data rights requests within thirty (30) days in accordance with NPC guidelines.

10. Children & Minors

The queenplay Platform is strictly intended for adults aged 21 years and older in compliance with PAGCOR regulations. queenplay does not knowingly collect or process personal data from individuals under the age of 21. If queenplay discovers that personal data has been collected from a person under 21, the account will be immediately suspended and all associated data will be deleted after any required regulatory review is completed.

If you believe a minor has created a queenplay account, please contact our support team immediately so that appropriate action can be taken.

11. Third-Party Links

The queenplay Platform does not contain links to external third-party websites. All navigation links on the Platform point exclusively to queenplay-owned pages. This Policy applies solely to data processed by queenplay and does not cover the data practices of any third-party payment providers (such as GCash or PayMaya) whose own privacy policies govern the data you provide directly to them during payment transactions.

12. Policy Updates

queenplay reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance from PAGCOR or the NPC, or changes to our data processing practices. The date of the most recent revision is displayed at the top of this page. Where changes are material, queenplay will notify registered players via the email address on file. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or queenplay's data processing practices, please contact our Data Protection Officer (DPO):

To expedite processing of any data rights request, please contact us from your registered email address or registered mobile number so that we can verify your identity. queenplay will acknowledge receipt of your request within three (3) business days and complete the request within thirty (30) days, or notify you if an extension is required.

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.